Privacy Policy

1. General

This Privacy Policy explains what personal data we collect when you use https://luckycharmgold.com, why we collect it, and what rights you have over it. By using our website you accept the practices described in this Privacy Policy and in our Terms of Service. We may update this policy from time to time, so please check it when ordering from us.

In this policy, "LuckyCharmGold", "we", "us" and "our" refer to the operating entities listed in section 8.

2. Data we collect

Depending on how you use our website, we may collect the following:

  • IP address and approximate geographical location
  • Email address and account details
  • Old School RuneScape or RuneScape 3 character name
  • Order history and payment information (see section 3)
  • Transcripts of live chat conversations and support tickets
  • Information you provide when taking part in promotional offers
  • ID documents, only where identity verification is required (see section 4)

3. Payment information

Payment details are collected and processed by our third-party payment processors, who handle your card or wallet data under their own security standards. We do not store full card numbers on our own systems. We do receive information from our processors about the outcome of a payment, the payment method used and fraud-risk indicators, which we use to detect and prevent fraudulent payments.

4. Identity verification

To prevent fraud, we may ask you to verify your identity after certain payments (for example credit card, Apple Pay or Google Pay). Verification is carried out by a third-party verification service, which checks your ID document and confirms that you are the cardholder. We keep the result of the verification; ID documents are handled by the verification provider and retained only as long as necessary for fraud prevention and dispute handling.

5. How we use your data

We use your data to process and deliver your orders, provide customer support through live chat, email and Discord, detect and prevent fraud and contest chargebacks, comply with tax and accounting obligations (including self-billed invoices for gold purchased from you), and send you emails as described in section 6.

6. Email communications

We use your email address to send transactional emails (order confirmations, delivery and support messages) and, if you have an account with us, marketing emails about our products and promotions. You can unsubscribe from marketing emails at any time using the link in every marketing email; this does not affect transactional emails. Your email address and related account data (such as character name and order history) are shared with our email service providers, who process it solely on our behalf to send these emails.

7. Sharing your data

We share data only with service providers who process it on our behalf: payment processors, identity verification and anti-fraud services, email service providers, live chat and support tools, and analytics and advertising platforms (see section 9). We may also disclose data where required by law, or to relevant authorities and payment providers when contesting fraudulent payments or disputes. We do not sell your data and do not share it with third parties for their own marketing.

8. Operating entities and contact

The website and its services are operated by LCG Digital LLC. Payments are processed by LCG Solutions LLC.

LCG Digital LLC

  • Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
  • Registered in the United Arab Emirates
  • Email: [email protected]

LCG Solutions LLC

  • 145 Tremont Street, Suite 201-1385, Boston, Massachusetts, 02111, United States
  • Registered in the State of Wyoming, USA
  • Email: [email protected]

If you have any questions about this Privacy Policy or our Terms of Service, contact us at [email protected].

9. Cookies and tracking

Our website uses cookies and similar technologies for three purposes: essential cookies that make the website work (for example remembering your currency preference and keeping you logged in), analytics cookies that help us understand how the website is used, and advertising cookies that let us measure our advertising campaigns and show relevant ads on other platforms. You can control cookies through your browser settings, although disabling essential cookies may affect how the website works.

10. Data retention

We keep your data for as long as necessary to provide our services and to meet our legal, tax and accounting obligations. Where data is needed for a dispute, chargeback or legal claim, we may keep it longer, and we delete it when it is no longer required.

11. Your rights

You may at any time ask us what data we hold about you, ask us to correct it, or ask us to delete it. Contact [email protected] with your request. We may need to verify your identity before responding, and we may keep certain data where we are legally required to (for example accounting records).